The DM Score
A real-time measure of how well DeafMonitor is serving the Deaf and hard of hearing community — calculated from NPS, satisfaction, product-market fit, and ease-of-use signals collected directly from our users.
What goes into the score?
Would you recommend DeafMonitor to a friend? Measures word-of-mouth strength and community loyalty.
35% of scoreHow disappointed would you be if DeafMonitor disappeared? The gold standard for whether we're truly essential.
25% of scoreOverall satisfaction with today's experience — quick pulse checks that catch friction and wins in real time.
20% of scoreHow easy is DeafMonitor to use? Accessibility and simplicity are non-negotiable for our community.
20% of scoreHow it works
Community members complete micro-surveys
Short, optional 1–2 question surveys surface periodically for logged-in users. Under 10 seconds, never required.
Responses are weighted and combined
Each survey type contributes a weighted portion to the overall score, normalized to a 0–100 scale.
The score updates in real time
As new responses come in the DM Score recalculates automatically. You're seeing the live 90-day rolling average right now.
We publish it publicly — no hiding
The score is visible to everyone, logged in or not. If it drops, we own it. If it climbs, the community made it happen.
Your voice shapes this number
Every survey response from the Deaf and hard of hearing community directly moves the DM Score. Create a free account to participate.